TERMS OF USE
Clear terms for using our website.
At a glance
Website operator
Bright Sky Homes CIC
Company number
17223643
Website
brightskyhomes.org.uk
Terms reviewed
23 July 2026
Website use does not create a right to assessment, placement, funding or support.
What these terms cover
Website use
These terms apply when you browse the website, follow its links or use a public website form.
Separate agreements
Related policies
The Privacy Notice, Cookie Policy, Accessibility statement, Safeguarding page and Complaints page form part of the website information.
Changes to these terms
We may update these terms when the website, our services or the law changes. The latest review date will always appear on this page.
If a separate signed agreement applies, that agreement governs the relevant relationship. These website terms do not amend or replace it.
Information, referrals and decisions
The website explains routes into the service, but individual decisions need separate checks and agreement.
General Information
Website content explains our intended services and processes. It is not legal, medical, financial or emergency advice.
Enquiries and referrals
Sending an enquiry or referral does not guarantee an assessment, acceptance, placement, funding, property agreement or support service.
Assessment and availability
Any next step depends on information checks, eligibility, risk and compatibility, available accommodation, funding and the relevant parties’ agreement.
Safety and urgent help
The website is not monitored as an emergency service. Use the emergency and urgent-homelessness routes shown on the relevant page when immediate help is needed.
If someone is in immediate danger or a crime is in progress, call 999. For urgent homelessness help, contact the relevant local council’s homelessness service.
Using the website responsibly
The website must remain safe, reliable and respectful of other people’s rights.
Use the site lawfully
Use the website only for lawful purposes and in a way that does not harm other people, their privacy or their ability to use the site.
Information you submit
Provide information that is accurate to the best of your knowledge and only submit another person’s details when you are authorised or otherwise permitted to do so.
Do not attack or disrupt it
Do not introduce malware, attempt unauthorised access, evade security, overload the website or interfere with its forms, servers, data or availability.
Automated and security activity
Do not send detailed medical records, identity documents or other sensitive files through a general website form or email unless we request them and provide an appropriate secure route.
Content, links and availability
You may use the public information for its intended purpose while respecting our content and other organisations’ services.
Content and branding
Unless stated otherwise, website text, layout, graphics and branding are owned by or licensed to Bright Sky Homes and are protected by applicable intellectual-property law.
Linking to our pages
You may link fairly and lawfully to public pages, but must not imply our approval, partnership or endorsement without written permission.
External services
Links to councils, WhatsApp and other external services are provided for convenience. Their content, availability, accessibility, terms and privacy practices are controlled by them.
Accuracy and availability
We aim to keep information useful and current, but content and availability may change. Confirm any decision or arrangement directly with the relevant team.
Please tell us if you find an important error or broken link. We will review it, but website content should not be treated as confirmation of an individual placement, decision or agreement.
Responsibility and legal rights
These terms set sensible website boundaries without removing responsibilities that the law does not allow us to exclude.
Responsibilities we do not exclude
Nothing in these terms excludes or limits liability where doing so would be unlawful, including for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Separate service responsibilities
These website terms do not remove any duty or responsibility arising under the law or a separate agreement about accommodation, support, safeguarding, referrals, funding or property.
External websites
We are not responsible for the content or availability of an external website merely because we provide a link to it. A link is not an endorsement.
Misuse and inaccurate submissions
We are not responsible for loss caused by unlawful website misuse or by materially false, misleading or unauthorised information submitted by a user.
These website terms do not reduce a resident’s, referrer’s, partner’s or property owner’s rights under applicable law or a separate agreement.
Privacy, cookies and communications
Separate pages explain how website information is handled and how to raise a concern.
Your Information
Our Privacy Notice explains how we use personal information. The Cookie Policy explains the website’s storage and access technologies. Do not submit another person’s details without an appropriate basis or authority.
Questions and concerns
Contact us if you need an accessible copy, want to report a website issue or have a question about these terms. Use the Safeguarding or Complaints route where that is the real nature of the concern.
Law, updates and contact
These terms are governed by the law of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If applicable law gives you a right to bring proceedings elsewhere, these terms do not remove it. If one provision cannot be enforced, the remaining provisions continue to apply.
Questions: [email protected] • 07471 237 989 • Mon–Fri, 9:00 am–5:00 pm
Registered office only. No public access without appointment.