Referrals

A clear, considered referral process.

We welcome professional referrals for adults aged 18 and over who can live with a degree of independence but need planned housing-related support, as well as self-referral enquiries from adults seeking supported accommodation in Leicestershire. An enquiry starts a conversation, it is not an assessment or a guarantee of accommodation.

Professional referrals

We welcome enquiries from local authorities, housing and homelessness services, probation and resettlement services, social care, health services, charities and other organisations supporting an adult.

Self-referral enquiries

Adults can make an enquiry for themselves. We will explain what information is needed and, where relevant, ask permission to speak with professionals already involved.

How the referral process works

The process is proportionate to the person’s circumstances. We explain what is needed, keep the person and any referrer informed, and do not promise accommodation before the relevant checks are complete.

A professional or the person seeking accommodation contacts us with basic details and a brief outline of the current housing situation.

We discuss housing-related support needs, preferred area and whether the service appears potentially suitable. We also explain the next stage.

We request relevant information and consider support needs, risks, safeguarding, shared-accommodation compatibility, property facilities, availability and funding arrangements.

When the relevant checks are complete, we explain the outcome. If we can progress, next steps are agreed with the person and any referrer.

Information we may need

We request only information that is relevant and proportionate to deciding suitability and providing a safe service. Detailed information should be shared only when requested through an agreed secure route.

Personal and contact details, including age and preferred way to communicate
Current housing situation, reason for the referral and level of urgency
Housing-related support needs, goals and any accessibility requirements
Relevant health, safeguarding or risk information that may affect safety or shared living
Recent accommodation or tenancy history and reasons any placements ended
Current services, professionals and support network
Relevant offending, anti-social behaviour or substance-use information where it affects suitability or risk management
Benefit eligibility, proposed funding arrangements and documents that may be needed later

What we consider

A decision is based on the whole picture, not on any single item of information. Bright Sky Homes provides housing-related support; it does not provide personal care, clinical treatment or 24-hour supervision.

Whether our housing-related support can meet the assessed needs
Whether shared accommodation is suitable and identified risks can be managed
Compatibility with the existing household and the local community
Whether relevant property facilities and accessibility requirements can be met
Availability of suitable accommodation
Whether benefit eligibility, funding arrangements and any other required checks can be confirmed
Willingness to follow house expectations and take part in agreed support and reviews

Each referral is considered individually. Acceptance is subject to suitability, availability and safeguarding considerations.

Before you send an enquiry

The first contact should contain enough information for us to understand the broad request, while protecting the person’s privacy.

Keep sensitive information off this form

Do not use this form to send medical records, detailed safeguarding or risk information, criminal record documents, identification, benefit documents or other sensitive personal information. If further information is needed, we will explain what is required and how to share it securely.

Urgent or crisis situations

This form and WhatsApp are not monitored 24 hours a day. Bright Sky Homes does not provide emergency or crisis accommodation. Call 999 if there is an immediate danger to life or a serious emergency. For urgent homelessness help, contact the relevant local council's homelessness service.

Prefer to speak to us?

Call 07471 237 989 or email [email protected]. Our office hours are Monday to Friday, 9:00 am–5:00 pm.

Start with a short enquiry

Use this form for basic contact details and a brief outline. If the enquiry appears potentially suitable, we will contact you to discuss the next stage.

A careful process protects everyone.

We consider each enquiry individually and communicate honestly about suitability, availability and next steps.