Accessibility

A website designed to be easier to use.

Bright Sky Homes wants as many people as possible to understand and use this website, including people who use assistive technology or need information in another format.

At a glance

Accessibility benchmark

WCAG 2.2 Level AA

Current conformance claim

No full conformance claim currently made

Feedback route

[email protected]

Statement reviewed

29 July 2026

Accessibility is built into the website—not added through an overlay.

What you should be able to do

We are building the website so that people can navigate, understand and complete its main tasks in different ways.

Zoom and reflow

Enlarge text or zoom the page without losing information, overlapping content or needing to scroll in two directions for ordinary text.

Keyboard navigation

Reach and use menus, links, buttons and forms without a mouse, with a clear visible focus indicator.

Screen readers

Use meaningful headings, link names, image descriptions, form labels and status messages with compatible assistive technology.

Clear content

Read plain, structured information with consistent navigation, descriptive headings and sufficient colour contrast.

Forms and errors

Understand what each field needs, which fields are required and how to correct an error without relying on colour alone.

Alternative formats

Ask for important website information in a more accessible format or receive help using an online form where reasonably possible.

The website must remain usable at 200% zoom and reflow at 400% zoom for ordinary page content.

Our accessibility approach and current status

WCAG is an international accessibility standard. Level AA requires all applicable Level A and Level AA success criteria to be met.

Our benchmark

Bright Sky Homes is using the Web Content Accessibility Guidelines version 2.2, Level AA, as the benchmark for the public website.

Honest conformance status

The live website has not yet undergone a complete accessibility audit. We therefore do not currently claim full WCAG 2.2 Level AA conformance. Any verified limitations will be recorded on this page and material barriers will be prioritised for correction.

What happens next

The final build will be tested, verified limitations will be recorded here, and material barriers found will be prioritised for correction.

Ongoing improvement

We will review this statement after significant website changes, when an accessibility problem is confirmed and at least once each year.

Bright Sky Homes will not make a full conformance claim until the finished website has been tested against the complete WCAG 2.2 Level A and AA requirements.

How we test and maintain accessibility

Automated checks are useful, but they cannot confirm accessibility on their own. Our accessibility review will combine automated tools with manual checks and testing of key user journeys.

Automated checks

We will use automated tools to identify detectable issues such as missing labels, structural errors and colour-contrast problems.

Keyboard and magnification

We will check key pages and journeys using keyboard-only navigation, zoom and narrow-screen reflow to identify barriers.

Assistive-technology checks

We will test representative journeys with appropriate screen-reader and browser combinations, including navigation, forms, errors and confirmation messages.

Manual content review

We will review heading order, reading order, link purpose, alternative text, instructions and the clarity of important content.

Testing will cover shared page templates and the main contact, referral and complaints journeys. Any verified material barriers will be prioritised for correction.

Tell us if something is difficult to use.

You do not have to describe a diagnosis. Tell us the page or task, what went wrong and the format or adjustment that would help.

Accessible information and help

If you cannot access part of this website, need information in another format or need help with an online form, please contact us. Tell us the page or task, what went wrong and the format or adjustment that would help. You do not have to describe a diagnosis.

Documents and services outside the page

We aim to keep important information in accessible web pages wherever practical.

Documents

If a PDF or other document is difficult to use, ask us for the information in another reasonably accessible format.

External services

Links such as WhatsApp open services controlled by other organisations. Their accessibility may differ from this website.

Embedded content

If video, audio, maps or other embedded content is added, we will provide the accessibility information, captions, transcripts or alternatives that the content requires.

Service adjustments

This statement covers the website. To discuss a reasonable adjustment for accommodation, a referral or support communication, contact the team using the details above.

Complaints and independent support

We want the opportunity to put accessibility problems right.

Bright Sky Homes complaints

If you are unhappy with how we handled an accessibility request, use our Complaints page. You can ask someone to complain on your behalf and request a reasonable adjustment to the process.

Independent equality information

If you believe you have experienced disability discrimination, the Equality Advisory and Support Service provides information and support on equality and human rights issues. It does not provide legal advice.

Freephone 0808 800 0082. Monday–Friday, 9:00 am–7:00 pm; Saturday, 10:00 am–2:00 pm.

About this statement

This statement applies to the public website at brightskyhomes.org.uk. It was prepared and last reviewed on 29 July 2026. It will be updated after the final production audit, after material website changes, when a verified limitation changes and at least annually.